REFUND AND RETURNS POLICY

Effective Date: December 30, 2024

Introduction: At ULTIMATEVIEWNORA, we want you to be fully satisfied with your purchase. If you’re not happy with your product, we offer a clear and simple return and refund policy to ensure your satisfaction.

1. Return and Refund Eligibility To be eligible for a return and refund:

  • Items must be returned within 30 days of the original purchase date.
  • The item must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase is required to process the return.

2. Non-Returnable Items Certain items are non-returnable due to their nature, including:

  • Customized or personalized items
  • Digital products or downloadable content
  • Gift cards

3. How to Return an Item To return an item, follow these steps:

  • Contact us via email at contact@ultimateviewnora.com to initiate the return process.
  • Provide your order number, a description of the item, and the reason for the return.
  • Once approved, we’ll provide you with a return shipping label and instructions.

4. Return Shipping Costs The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service for your return.

5. Refund Process Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If everything is in order, we will issue a refund to your original payment method. Please note that the processing time for refunds may take up to 7-10 business days, depending on your bank or payment provider.

6. Exchanges If you wish to exchange an item, please follow the return process and place a new order for the replacement item. We do not offer direct exchanges; all exchanges are processed as returns, and a new purchase is required.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at contact@ultimateviewnora.com. We will provide a full refund or send a replacement at no extra charge.

8. Late or Missing Refunds If you haven’t received your refund after 10 business days, please contact us at contact@ultimateviewnora.com. We will investigate the issue and ensure the refund is processed correctly.

9. Contact Us For any inquiries or concerns regarding our refund and returns policy, please contact us:

Last Revised: December 30, 2024